The Terms and Conditions outlined below apply to all purchases made from the Furrmien website: www.furrmien.com.

It is important that all customers thoroughly read the Terms and Conditions set by Furrmien before purchasing any goods. By agreeing to the Terms and Conditions, you are agreeing to the correspondence outlined within the Furrmien Terms and Conditions.

Furrmien reserves the right to make changes to the Terms and Conditions at any time.

We will do our best to ensure that all information on our website is accurate and correct at all times. We aim to resolve any errors on the website as soon as reasonably possible. For assistance, contact us at furrmien@outlook.com.

All goods are subject to availability, which means we may not be able to supply your order until we have checked our inventory.

Furrmien reserves the right to refuse or cancel any orders placed that is deemed suspicious or fraudulent. Customers who place an order that is flagged will be required to verify additional information. Please note that we are not responsible for the delay in processing a flagged order.


We currently are only shipping to Victoria, Australia. Any orders placed with delivery addresses outside of Victoria will be canceled and you will be refunded. Once the refund has been issued, please note that it may take up to 7-10 business days for the credit to be isused. Credit card refund times vary by bank.

We aim to process all orders as soon as possible and dispatch your order within 1-2 working days of purchase. Orders should be received within 4-8 working days however, unfortunately we are unable to guarantee this. Business days do not include weekends or holidays. Delivery times are estimates only. If you have not received your goods within 10 days of purchase please contact us and we can investigate further for you.

We currently send our goods via Australia Post. We can only deliver to the address provided at the checkout. If an error has been made, please contact us at furrmien@outlook.com. Please note that we cannot guarantee that we will be able to change the shipping address. Once the item has been shipped, customers will need to contact Australia Post directly.

Undeliverable and Returned Packages

If Australia Post is unable to deliver the package after a second delivery attempt, Furrmien is not responsible for the re-shipping fees and/or return to sender fees. The customer is responsible for the fees associated with re-shipping the merchandise and/or failed delivery costs.

Lost or stolen packages

Furrmien is not responsible for lost or stolen packages.

Returning + Exchanging Goods / Faulty Products

All products are final sale. If there is a problem with your product, please contact us at furrmien@outlook.com.
Have unanswered questions? Email us at furrmien@outlook.com or DM us @furrmien.